Return & Refund Policy
Last Updated: 07-May-2026
1. No Returns (General Rule)
We do not accept returns or exchanges for:
- Change of mind
- Wrong selection by the customer
- Personal preferences
2. Eligible Returns (Exceptions)
Returns are only accepted if the product is:
- Defective
- Damaged during delivery
- Significantly different from the description
3. Reporting Issues
- Report within 24 hours of delivery
- Email: info@taazashahimewa.com
- Include order ID and photos/videos as proof
4. Resolution
If approved, we will provide:
- Replacement, or
- Refund (to original payment method)
5. Conditions
We may reject requests if:
- The product is misused or damaged after delivery
- The request is made after the allowed time
- The product is not defective
6. Shipping & Cancellation
- We cover return shipping only for defective/damaged items
- Orders can be cancelled before shipping only
7. Legal Note
This policy does not override your rights under the Consumer Protection Act, 2019.